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Marylanders now can call 211 for help with basic needs

By Cheryl Mattix
cmattix@cecilwhig.com
Published: Thursday, November 19, 2009 10:18 PM CST
Marylanders in need of food, shelter, health, work or any other basic human service can now call 211 day or night to get answers.

The new line, which operates in more than 150 languages, will serve as the central point of contact for a wide variety of state agencies, as well as the state’s main information source for H1N1, otherwise known as swine flu.

“It sure beats looking through 500 listings, not knowing which number is the one you need, then calling a 10-digit number and perhaps still not getting an answer,” said Martina Martin, the senior vice president of the United Way of Central Maryland, who has led the effort to get Maryland’s system in place for the past nine years . “We’ve absolutely revolutionized access to information in Maryland with this 211 system.” she said.
Robin Spurdle, the executive director of the United Way of Cecil County, agreed

“It cuts through the confusion of more than 500 toll-free lines now used for information and referrals of health and human services,” Spurdle said.

The most common calls received by the new system, which became operational a few weeks ago, are from people searching for information about housing or help with paying their utility bills, said Martin, who added the information being sought is growing more and more complex.
“The recent downturn in the economy is driving more middle-class or higher-class families to seek help for basic needs,” she said.

Calls to the 211 system are handled by four call centers located in Frederick, Baltimore, Salisbury and Hyattsville.

“The call centers were already in place for our first call-for-help program that required 10-digit lines,” Martin said.

A pilot program was launched in 2006 that used only one telephone line for 11 jurisdictions.

Maryland’s newly launched 211 system, which is available in all 24 state jurisdictions, employs 30 land lines, as well as digital and wireless carriers.

So far, funding for the new phone line has come from contributions by the United Way, Constellation Energy and state funds.

Supporters are seeking a permanent funding source to keep the program running.

U.S. Sen. Barbara Mikulski (D-Md.) is expected to announce Monday that has requested $800,000 in federal funds to help make Maryland’s information line permanent.

She also has co-sponsored a bill that would match state funding for the system with federal grants.

“This program is a barometer of needs in the state and the system allows us to track the needs,” Martin said, adding that the system also could provide a back up to 911 during a crisis or disaster.
Robin Spurdle, the executive director of the United Way of Cecil County, displays information about 211, the Maryland's new hotline for contacting a wide variety of state agencies in search of information about food, shelter, health, work or any other basic human service. The hotline also will serve as the state’s main information source for H1N1, otherwise known as swine flu. CECIL WHIG PHOTO BY ADELMA GREGORY-BUNNELL

 

 


 

United Way hopes to raise $365,000

 

By Stephanie Lipcius Palko
spalko@chespub.com
Published: Monday, December 1, 2008 5:06 AM CST
United Way of Cecil County’s goal is to raise $365,000 by the end of the year, according to Robin Spurdle, its executive director.

The United Way and other charities are nervous this year because a slower economy means more people need help and fewer can afford to donate.

Spurdle says a gift in any amount can make a difference.
“A dollar a week can really work,” she said. “That’s less than a can of soda.”

While the local United Way wants individuals to donate to the cause, they rely on businesses and their employees for much of their fundraising.

“The workplace campaign, for us, is really the bread and butter,” Spurdle said. “The workplace campaigns are sometimes going on into January.”

W.L. Gore & Associates, Union Hospital and Cecil County government just launched their campaigns, she noted, adding ATK has already reported an increase over last year.

“C&S Wholesale Grocers are doing well,” Spurdle said. When the North East food distribution center opened a couple of years ago, it promised to become involved in community fundraising efforts and Spurdle said they have not disappointed them. They encourage their employees to support charities and they match funds.

Last year’s donations paid for computer training for 360 Boys and Girls clubs members, more than 100 young people to attend Susquehanna Workforce Network’s Summer Job Fair, Fair Hill Nature Center to visit 53 kindergarten classes and scouting programs.

In addition, Meeting Ground, Cecil County Men’s Shelter and other organizations provided assistance to dozens of people. The American Red Cross of the Delmarva Peninsula helped during disasters and trained 1,681 in life-saving skills. The Meals on Wheels program delivered 13,000 meals.

The local United Way board, made up of volunteers, allocates the funds to agencies, Spurdle said. These local residents know their community and enable United Way of Cecil County to respond to special circumstances.

They needed to crunch numbers when decreased state funding threatened the county’s Family Visitation Center, Spurdle said.

The Family Visitation Center provides families of Cecil County a safe haven for supervised visitation so children can visit with their non-custodian parent.

“When Howard Isenberg (executive director of Family Services) made the presentation to the United Way board, they felt strongly that this was a vital program,” she said.

United Way of Cecil County had given $19,000 for the program in 2007. The center needed almost $42,000 for 2008.

“Our own funding at United Way has suffered over the past few years, but we have a Community Impact Fund that was started when we exceeded our campaign goal several years ago,” she said. “The board all agreed that this was the perfect project.”

The board allocated $11,834 for the center and added $15,000 from the Community Impact Fund, saying that money had to be matched by other funding.

With the United Way adding extra support, the matching money was gathered in the community.

“This is a critical time with the poor economic conditions that we face,” Spurdle said. “We anticipate this winter will be especially difficult for many people in Cecil County. United Way is committed to support the programs that address the most critical needs.

To participate in the United Way of Cecil County’s Live United fundraising campaign, send donations to United Way of Cecil County, P.O. Box 342, Elkton, MD 21922-0342, call them at (410) 398-7572, e-mail at
unitedwaycecil@verixon.net or visit www.unitedwaycecil.org.

 

 
 
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CECIL WHIG PHOTO BY ADELMA GREGORY-BUNNELL United Way of Cecil County’s Executive Director Robin Spurdle says the organization hopes to raise $365,000 by the end of the year to help fund community programs.

 

 

Copyright 2010, United Way of Cecil County, Page last updated 05/14/2010